1. Overview
This Refund Policy applies to Merodomain services operated by eSoftTech Inc. Subscription fees are generally charged for access to website tools, hosting, setup, and support during the selected billing period.
2. Eligible Refunds
Refunds may be considered where required by law, where a duplicate payment was made, where a billing error occurred, or where eSoftTech Inc approves a refund in writing for a specific account issue.
3. Non-Refundable Items
Unless required by law or expressly approved, refunds are not provided for completed billing periods, setup work already performed, domain registrations, third-party fees, custom work, add-ons, expired trials, or cancellation after service access has been provided.
4. How to Request a Refund
Contact support with your account email, website name, invoice or transaction reference, payment date, and reason for the request. Approved refunds are usually returned to the original payment method when possible.