How To Successfully Curbside Pick-Up?

Curbside pickup is a method of serving the takeout customer at the curb so that they don’t have to enter the building. It offers a safe and efficient way to serve the customer so has become an increasingly common choice for restaurant customer who wants to enjoy their favorite dishes from the comfort of their own home. customer will feel safe in their vehicles while your staff bring the food out of them and limit a person to person contact.
Covid19 has changed the way local stores to do business. Many grocery stores and restaurant has ramped up curbside service in recent week and other retailers are starting to follow their lead. Curbside pickup can be a smart move if there is no restriction on in-store shopping. A restaurant like it because it increases the sales without adding seat capacity and customer like it because they don’t have to get out of the car.

So, here are the steps for successful curbside pickup

Parking Station:
To improve the efficiency of the curbside pickup service reserve several parking spots for curbside customers only. This should be as close as a parking spot so that ensure customers have a convenient place to park and staff can deliver as quickly as possible. If possible install a camera or sensor to alert staff when a car parks in a pickup spot. This will also help to advertise the service when a customer walks by.

Staffing:
Just like the dine inside of restaurant success with curbside is generating repeat curbside business. Assign separate staff to handle curbside pickup customers. Designate personnel works curbside pickup station so that they can take the order, deliver food to the car and watch the customer arrival. To identify the customer employee should be trained to make a note, model, and color of the customer car when taking an order.

Quality packaging:
It should be packed properly in a quality carryout container before we control the order and are soon handed to the customer. Ordering Custom take out container with branding you can use bags and boxes to remind customer and It should be packed according to the item like hot food stay hot, cold food stays cold and liquid should be packed on the container which helps to preserve the guest experience. For advertising your brand you can also include a phone number and brand name in a prominent location.

Efficiency:
Curbside pickup should be as fast as possible so that customers can enjoy the meal. Curbside pickup should be doubled check before leaving the kitchen and it should be packed with napkins, plates, and utensils. The staff working on curbside station should approach for credit card payment, wireless credit card terminal or mobile payment app on a smartphone so that entire transaction can be completed in one trip and you can deliver their pickup order, take payment and print receipt at car windows.

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