1. Overview
This Privacy Policy explains how Merodomain (“Merodomain,” “we,” “us,” or “our”) handles personal information when you visit our main website, create an account, start a trial, purchase a plan, contact us, or create and manage a hosted website.
This policy applies to information controlled by the Merodomain platform. A customer may separately control information collected through their own website, such as enquiries, subscribers, customers, or article contributors. In those cases, the customer is responsible for providing appropriate privacy notices for their website.
2. Information We Collect
Information you provide
- Account details such as name, username, email address, phone number, and password.
- Business information such as website name, industry, address, contact details, branding, social links, and content.
- Plan, subscription, invoice, transaction, and payment-status information. Payment card details may be processed directly by a payment provider rather than stored by us.
- Messages, support requests, contact-form submissions, and other communications.
- Files and content you upload to create or manage a website.
Information collected automatically
- IP address, browser, device type, operating system, referring pages, timestamps, and requested URLs.
- Login, account, security, error, and platform-usage records.
- Cookie and similar-technology information as described below.
Information from other sources
We may receive limited information from payment processors, domain providers, analytics services, authentication providers, or integrations you choose to connect.
3. How We Use Information
We use information as reasonably necessary to:
- Create accounts, provision websites, apply themes, and deliver platform features.
- Process subscriptions, invoices, payments, renewals, trials, and account changes.
- Authenticate users, prevent abuse, investigate errors, and protect the platform.
- Provide support and respond to enquiries.
- Maintain, analyze, improve, and develop services and user experiences.
- Send operational notices and, where permitted, product or marketing communications.
- Comply with legal obligations and enforce our agreements.
Where applicable law requires a legal basis, processing may rely on performance of a contract, legitimate interests, consent, or compliance with law.
6. Retention and Security
We retain information for as long as reasonably needed to provide services, maintain business and financial records, resolve disputes, enforce agreements, and meet legal obligations. Retention periods vary by data type and account status.
We use administrative, technical, and organizational safeguards designed to protect information. No internet service or storage system can guarantee absolute security, so customers should also use strong passwords, protect login credentials, and limit account access.
7. Your Choices and Rights
Depending on your location, you may have rights to request access, correction, deletion, restriction, portability, or objection regarding personal information. You may update many account details through My Account and control optional communications in Settings.
To submit a privacy request, contact us using the address below. We may need to verify your identity before completing a request. Some information may be retained where required by law or legitimate business needs.
Children
Merodomain is intended for business users and is not directed to children. We do not knowingly collect personal information from children in violation of applicable law.
International processing
Information may be processed in countries where we or our service providers operate. Where required, appropriate safeguards are used for international transfers.
Third-party websites
Our services may link to third-party websites. Their privacy practices are governed by their own policies, not this one.
8. Changes and Contact
We may update this policy as our services or legal requirements change. The updated date above shows the latest revision. Material changes may also be communicated through the website or account notices.